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Screenshot http://www.hellolui.com/#/news/ - created via http://pinthemall.net more on http://html5themes.org

Screenshot http://www.hellolui.com/#/news/ - created via http://pinthemall.net more on http://html5themes.org

Verso – Digital Magazine | Abduzeedo Design Inspiration - created via http://pinthemall.net

Verso – Digital Magazine | Abduzeedo Design Inspiration - created via http://pinthemall.net

DESIGN INSPIRATION research, USER JOURNEY design

DESIGN INSPIRATION research, USER JOURNEY design

Internet Banking User Journey Mapping Infographic

Internet Banking User Journey Mapping Infographic

Showing personas, analysis, journeys all in single sheet

Showing personas, analysis, journeys all in single sheet

Mapping the Journey – Experience Beyond the Screen. THE CHALLENGE: How do we use our design skills to help organizations understand the experiences and interactions beyond the screen? A journey map describes the journey of a user by representing the different touch points that characterize interaction with the service.

Mapping the Journey – Experience Beyond the Screen. THE CHALLENGE: How do we use our design skills to help organizations understand the experiences and interactions beyond the screen? A journey map describes the journey of a user by representing the different touch points that characterize interaction with the service.

Wealth Management Example of a Customer Experience Map.  They tracked the content pieces they put out against effort at each key journey point.

Wealth Management Example of a Customer Experience Map. They tracked the content pieces they put out against effort at each key journey point.

Check out this beautifully designed info graph... wait, no it's just a flowchart made by Martin Kool. Wait what?!  -  Excellently designed and one of the most well organized and styled flowcharts I've ever seen, the likes of which we would all love to see mimicked in a flowchart software.

Check out this beautifully designed info graph... wait, no it's just a flowchart made by Martin Kool. Wait what?! - Excellently designed and one of the most well organized and styled flowcharts I've ever seen, the likes of which we would all love to see mimicked in a flowchart software.

Customer Journey Mapping - The map should be clear and simple, something you could pin to the office wall.

Customer Journey Mapping - The map should be clear and simple, something you could pin to the office wall.

JOURNEY MAP by Jolyn Janis, via Behance

JOURNEY MAP by Jolyn Janis, via Behance