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EGGS Design på Twitter: "Haha @floppaflakka du er spot on i dag! #tjenestedesign #lunch http://t.co/nQtiSm6Sjf"

EGGS Design on

EGGS Design på Twitter: "Haha @floppaflakka du er spot on i dag! #tjenestedesign #lunch http://t.co/nQtiSm6Sjf"

Fjord Service Design Academy: A business case for transformative services

Nancy Birkhölzer and Melanie Wendland from Fjord’s Service Design Academy delivered a keynote at the Service Design Conference organized by the German chapter …

MPS report

MPS report

Service Design

Starbucks: Operationalize Customer Journey Mapping to Rescue the Career of CX Professionals | Sampson Lee | LinkedIn

Starbucks: Operationalize Customer Journey Mapping to Rescue the Career of CX Professionals

Prove the service experience A 9-month pilot with workless people in the UK proved how different segments were successful in entering into the workplace.

Prove the service experience A pilot with workless people in the UK proved how different segments were successful in entering into the workplace.

Remote Patient Follow-Up System (on-going) - Christie Auw

Remote Patient Follow-Up System (on-going) - Christie Auw

An example of service blueprinting by Good Fridays

Example of Service Blueprinting from Great Fridays

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