customer journey map of both children and volunteers.(Retoybazaarkit project)
Prove the service experience A 9-month pilot with workless people in the UK proved how different segments were successful in entering into the workplace.
Bilderesultat for service design testing
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Promised an experience; given a map: Filing a Tax Return Experience Map (Part B)
Completing a tax return for the first time using the online channel
Service design insights from nine case studies
Aarhus Midwife Centre at Skejby Hospital, one of Denmark’s most specialised hospitals, sought to improve communication between its pregnant women and healthcare professionals by identifying and implementing new digital solutions.