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EGGS Design på Twitter: "Haha @floppaflakka du er spot on i dag! #tjenestedesign #lunch http://t.co/nQtiSm6Sjf"

EGGS Design på Twitter: "Haha @floppaflakka du er spot on i dag! #tjenestedesign #lunch http://t.co/nQtiSm6Sjf"

Get things done #Decisions

Get things done #Decisions

customer journey map of both children and volunteers.(Retoybazaarkit project)

customer journey map of both children and volunteers.(Retoybazaarkit project)

Prove the service experience A 9-month pilot with workless people in the UK proved how different segments were successful in entering into the workplace.

Prove the service experience A 9-month pilot with workless people in the UK proved how different segments were successful in entering into the workplace.

Bilderesultat for service design testing

Bilderesultat for service design testing

Service Design is..." data-componentType="MODAL_PIN

Service Design is..." data-componentType="MODAL_PIN

MPS report

MPS report

Completing a tax return for the first time using the online channel

Promised an experience; given a map: Filing a Tax Return Experience Map (Part B)

Completing a tax return for the first time using the online channel

Shape process

Service design insights from nine case studies

Shape process

Aarhus Midwife Centre at Skejby Hospital, one of Denmark’s most specialised hospitals, sought to improve communication between its pregnant women and healthcare professionals by identifying and implementing new digital solutions.

Aarhus Midwife Centre at Skejby Hospital, one of Denmark’s most specialised hospitals, sought to improve communication between its pregnant women and healthcare professionals by identifying and implementing new digital solutions.

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