My observations around customer-driven business and user/customer experience in general! Good ones, and the others.
14 Alle Pins0 Følgere
A 39 page Terms and Conditions just for renting a bike.(London)
Visited two hotels lately with free WiFi. One gave me a piece of paper with a pretty long and complicated user/pwd. This hotel just made it simple. I love simple.(Radisson Blu)
Let's do like Google does, can't be that hard? - You searched for "fan heater", did you mean "wall"?
In Benhavis, Spain, the restaurant owner entertained our kids, and draw this self-portrait-receipt.
Just a normal burger sign...? The trick here is that this sign has a better offer than inside. The street has a dead end after a couple of other restaurants, so you only see this sign when you decide not to go in, and walk further to look for other restaurants.
Winner of the The Ryanair Checked-In Luggage Jackpot Lottery.
At Bauhaus Norway. The bigger bag, the more you pay per unit.
1 Euro extravaganza
...when the "professional" plummer shows up with his tools in a plastic bag. (Penang, Malaysia)
9999 non-Angry Bird games, with Angry Birds wrapping. (Local shop on Langkawi, Malaysia)