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Customer & User Experiences

Collection by Lars Kristian Aasbrenn

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My observations around customer-driven business and user/customer experience in general! Good ones, and the others.

Lars Kristian Aasbrenn
Paralympics på Oslo S, Idrettsgren: Hekkeløp for blinde Customer Experience, User Experience, Oslo
Customer ExperienceUser ExperienceOslo

Paralympics på Oslo S, Idrettsgren: Hekkeløp for blinde

A 39 page Terms and Conditions just for renting a bike. Customer Experience, User Experience, Terms And Conditions, Renting, How To Apply, Bike, London, Bicycle, Bicycles
Customer ExperienceUser ExperienceTerms And ConditionsRentingHow To ApplyBikeLondonBicycleBicycles

A 39 page Terms and Conditions just for renting a bike.(London)

Visited two hotels lately with free WiFi. One gave me a piece of paper with a pretty long and complicated user/pwd. This hotel just made it simple. I love simple. Customer Experience, User Experience, Hotel Guest, Free Wifi, Make It Simple, Give It To Me, Hotels, Paper, Pretty
Customer ExperienceUser ExperienceHotel GuestFree WifiMake It SimpleGive It To MeHotelsPaperPretty

Visited two hotels lately with free WiFi. One gave me a piece of paper with a pretty long and complicated user/pwd. This hotel just made it simple. I love simple.(Radisson Blu)

Let's do like Google does, can't be that hard? - You searched for "fan heater", did you mean "wall"? Customer Experience, User Experience, You Meant, Multimedia, Let It Be, Fan, Google, Hand Fan, Fans
Customer ExperienceUser ExperienceYou MeantMultimediaLet It BeFanGoogleHand FanFans

Let's do like Google does, can't be that hard? - You searched for "fan heater", did you mean "wall"?

In Benhavis, Spain, the restaurant owner entertained our kids, and draw this self-portrait-receipt. Customer Experience, User Experience, Restaurant Owner, Our Kids, Entertaining, Funny
Customer ExperienceUser ExperienceRestaurant OwnerOur KidsEntertainingFunny

In Benhavis, Spain, the restaurant owner entertained our kids, and draw this self-portrait-receipt.

Just a normal burger sign...? The trick here is that this sign has a better offer than inside. The street has a dead end after a couple of other restaurants, so you only see this sign when you decide not to go in, and walk further to look for other restaurants. Customer Experience, User Experience, Dead Ends, Restaurants, To Go, That Look, Sign, Street, Couples
Customer ExperienceUser ExperienceDead EndsRestaurantsTo GoThat LookSignStreetCouples

Just a normal burger sign...? The trick here is that this sign has a better offer than inside. The street has a dead end after a couple of other restaurants, so you only see this sign when you decide not to go in, and walk further to look for other restaurants.

Winner of the The Ryanair Checked-In Luggage Jackpot Lottery. Customer Experience, User Experience
Customer ExperienceUser Experience

Winner of the The Ryanair Checked-In Luggage Jackpot Lottery.

At Bauhaus Norway. The bigger bag, the more you pay per unit. Customer Experience, User Experience, Bauhaus, Norway, The Unit, Business, Bag, Store, Business Illustration
Customer ExperienceUser ExperienceBauhausNorwayThe UnitBusinessBagStoreBusiness Illustration

At Bauhaus Norway. The bigger bag, the more you pay per unit.

1 Euro extravaganza Customer Experience, User Experience, Euro
Customer ExperienceUser ExperienceEuro

1 Euro extravaganza

when the "professional" plummer shows up with his tools in a plastic bag. Customer Experience, User Experience, Plastic, Tools, Bags, Handbags, Instruments, Bag, Totes
Customer ExperienceUser ExperiencePlasticToolsBagsHandbagsInstrumentsBagTotes

...when the "professional" plummer shows up with his tools in a plastic bag. (Penang, Malaysia)

9999 non-Angry Bird games, with Angry Birds wrapping. (Local shop on Langkawi, Malaysia) Biro, Customer Experience, Angry Birds, Wrapping, Two By Two, Wraps, Games, Shop, Gaming
BiroCustomer ExperienceAngry BirdsWrappingTwo By TwoWrapsGamesShopGaming

9999 non-Angry Bird games, with Angry Birds wrapping. (Local shop on Langkawi, Malaysia)

Went to a concert with the band Kelner, where the song list was presented as a bar menu. Bar Menu, Song List, Bacardi, Gin And Tonic, Songs, Band, Concert, Sash, Bacardi Cocktail
Bar MenuSong ListBacardiGin And TonicSongsBandConcertSashBacardi Cocktail

Went to a concert with the band Kelner, where the song list was presented as a bar menu.

Norwegian second hand shop. "We open when arrive, and close when we leave" Honest, and at least they have a note. Open When, Second Hand Shop, Customer Experience, Nars, Paper Shopping Bag, At Least
Open WhenSecond Hand ShopCustomer ExperienceNarsPaper Shopping BagAt Least

Norwegian second hand shop. "We open when arrive, and close when we leave" Honest, and at least they have a note.

At Bauhaus Norway. The bigger bag, the more you pay per unit. Customer Experience, User Experience, Bauhaus, Norway, The Unit, Business, Bag, Store, Business Illustration
Customer ExperienceUser ExperienceBauhausNorwayThe UnitBusinessBagStoreBusiness Illustration

At Bauhaus Norway. The bigger bag, the more you pay per unit.

A Sudocu quiz while you wait? At a DU mobile network store in Dubai. The land of customer experiences! Customer Experience, User Experience, Dubai, Store, Larger, Shop
Customer ExperienceUser ExperienceDubaiStoreLargerShop

A Sudocu quiz while you wait? At a DU mobile network store in Dubai. The land of customer experiences!