Customer & User Experiences
Collection by Lars Kristian Aasbrenn
My observations around customer-driven business and user/customer experience in general! Good ones, and the others.
A 39 page Terms and Conditions just for renting a bike.(London)
Visited two hotels lately with free WiFi. One gave me a piece of paper with a pretty long and complicated user/pwd. This hotel just made it simple. I love simple.(Radisson Blu)
Let's do like Google does, can't be that hard? - You searched for "fan heater", did you mean "wall"?
In Benhavis, Spain, the restaurant owner entertained our kids, and draw this self-portrait-receipt.
Just a normal burger sign...? The trick here is that this sign has a better offer than inside. The street has a dead end after a couple of other restaurants, so you only see this sign when you decide not to go in, and walk further to look for other restaurants.
At Bauhaus Norway. The bigger bag, the more you pay per unit.
...when the "professional" plummer shows up with his tools in a plastic bag. (Penang, Malaysia)
9999 non-Angry Bird games, with Angry Birds wrapping. (Local shop on Langkawi, Malaysia)
Went to a concert with the band Kelner, where the song list was presented as a bar menu.
Norwegian second hand shop. "We open when arrive, and close when we leave" Honest, and at least they have a note.
At Bauhaus Norway. The bigger bag, the more you pay per unit.
A Sudocu quiz while you wait? At a DU mobile network store in Dubai. The land of customer experiences!