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It service management

Discover Pinterest’s 10 best ideas and inspiration for It service management. Get inspired and try out new things.
IT Management & Governance Cobit Framework

Info-Tech's IT Management and Governance Framework can help you put the right foundation in place for your department's core processes. See how.

What’s behind a service desk request? - Visual Translations

The IBM technology consulting team needed a graphic to explain how service requests are handled at a client’s help desk. This depiction is used for training of internal staff in correct…

ITIL 4 practices

ITIL® (IT Infrastructure Library) is a framework of best practices for the delivery of services. ITIL aims to help service providers offer their services in a quality-driven and cost-effective way.

Infographic: Top 10 Hospital Service Desk KPIs | IT Service Desk

Consistent tracking and review of defined Service Desk KPIs ensures that issues that might go unnoticed are addressed. Phoenix tracks ten primary KPIs:

Poster: Overview of an Integrated Enterprise Architecture Tool Chain

This poster illustrates how we bridge the gap between Enterprise Architecture (EA), IT Service Management (ITSM), Business Process Model and Notation (BPMN), microservice management and application lifecycle management.

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