Value Proposition Design | How to create products and services customers want | by Alexander Osterwalder on issuu - Sept 2014. If you like UX, design, or design thinking, check out theuxblog.com
Touchpoint Evaluator Carlos Sottovia. #experiencedesign #servicedesign #customerexperience
Concept Development Process.
The stage, touchpoint, actions, and questions template is seen in a lot of Xmaps including adaptive path.
Simple process map for work process
Primary Intelligence | 15 Powerful Customer Journey Maps
Designing for an Uncomfortable Process | Doblin
Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes
GORGEOUS process diagram. Love the numbered quadrants. Would be excellent for our project processes.
Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More