Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075                                                                                                                                                     More

Data and Viz: A design thinking approach

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More

Measuring—and delivering—what consumers really want

The 30 Elements of Consumer Value: A Hierarchy

Measuring—and delivering—what consumers really want

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

27e253d287db66f29d4dfb159316dfe71420a3ac

27e253d287db66f29d4dfb159316dfe71420a3ac

Phases of Design Thinking Process.

Design Thinking is the new core

Phases of Design Thinking Process.

Customer Journey Mapping  good example of customer actions that are mapped to frond stage and back-end interactions and processes

Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes

Infographic about journey, in similar style to London Underground map with…

Infographic about journey, in similar style to London Underground map with…

Designing the Organization from Service Design Perspective — Medium

Designing the Organization from Service Design Perspective

Designing the Organization from Service Design Perspective — Medium

Practical Service Blueprinting Guide | Practical Service Design

Practical Service Blueprinting Guide | Practical Service Design

very nice visual representation for a project in service design //Service Design Portfolio by Amy Cotton, via Behance

very nice visual representation for a project in service design //Service Design Portfolio by Amy Cotton, via Behance

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