Collection by Cecilie Vaagen Smestad

Cecilie Vaagen Smestad
There are as many different definitions for the word “touchpoint” in customer experience design and marketing as there are flavors on the average restaurant menu. Because these disciplines have b. Strategy Map, Design Strategy, Wallpaper White Hd, User Experience Design, Customer Experience, Interaction Design Foundation, Interaktives Design, Customer Service Training, Ns 200

SD012: Figure 2.3

The service experience is made up of the customer’s interactions with many touchpoints, and service quality can be defined by how well the touchpoints work together for the customer. Polaine, Løvlie, and Reason. 2013. Service Design: From Insight to Implementation. New York: Rosenfeld Media.

service design - Google-søk Service Design, Google

service design - Google-søk